Frequently Asked Questions

ASG Forensics is a private digital forensics and cybersecurity consultancy. We provide professional forensic analysis, cryptocurrency tracing, incident response, penetration testing, and cybersecurity support services to individuals, businesses, and legal/compliance teams.

No. ASG Forensics is a private professional consultancy. We are not affiliated with any government body, law enforcement agency, or financial regulator. We have no authority to arrest, prosecute, or compel action from third parties.

We serve clients internationally. Our services are delivered remotely, and our reports are structured to be useful across multiple jurisdictions.

No. ASG Forensics provides forensic analysis and documentation support. Whether funds are recovered depends entirely on third parties — cryptocurrency exchanges, banks, payment processors, courts, and law enforcement — all outside our control. We do not guarantee, promise, or imply recovery outcomes.

We investigate: cryptocurrency fraud and scams, phishing attacks, online investment fraud, business email compromise, account compromise, website and server breaches, online extortion, identity misuse, and digital evidence review for legal purposes.

Yes, in many cases. Blockchain data is public and permanent, and evidence from older incidents can often still be analyzed. However, the sooner you act, the better — some evidence sources (like exchange logs) may become less accessible over time.

At minimum: a description of the incident, key dates, and any evidence you have (screenshots, transaction IDs, wallet addresses, email records, etc.). A more complete evidence submission allows for a more thorough analysis.

We support Bitcoin (BTC), Ethereum (ETH), Tether (USDT on both ERC-20 and TRC-20), BNB Chain, Polygon, Solana, TRON, and other major public blockchains. Contact us for specific chain inquiries.

Blockchain addresses are pseudonymous. We can trace transaction flows, identify wallet clusters, and flag addresses associated with known exchanges or labeled entities. Direct personal identification from an address alone is generally not possible without exchange cooperation and legal process.

Crypto forensic reports are used to support documentation submissions to cryptocurrency exchanges, banks, legal counsel, compliance departments, and law enforcement. They document traced fund flows with verifiable blockchain data.

Reports are delivered as professionally formatted PDF documents through your secure client portal. Each report includes a unique verifiable document ID that can be authenticated at asgardforensics.com/verify-document.php.

Emergency case intake: acknowledged within 6 hours, 24/7. Standard forensic reports: 5–10 business days. Advanced crypto analysis: 7–14 business days. Timelines depend on case complexity and evidence volume.

Our reports are structured to be factual, documented, and methodologically sound. Whether a report is admissible in a specific legal proceeding is determined by the court and jurisdiction. Consult licensed legal counsel for admissibility questions.

Pricing depends on case complexity, investigation scope, and evidence volume. Contact us or submit an intake form to receive a quote. See our Pricing page for package starting rates.

See our Refund Policy for full details. Refund eligibility depends on whether forensic work has commenced and the stage of the engagement.

Payment methods are confirmed at case initiation. Please contact us for current accepted payment options.

All case data is handled under strict confidentiality protocols. Information is encrypted in transit and at rest, and case access is restricted to assigned analysts only. We do not share case details with third parties without your explicit consent.

Yes. All reports issued by ASG Forensics include a unique document ID. You can verify any document at our Document Verification Center at asgardforensics.com/verify-document.php.

Evidence is submitted securely through your client portal after your case is opened. All uploads are stored outside the web root in encrypted storage. Accepted formats include screenshots, PDFs, email files (.eml, .msg), spreadsheets, ZIP archives, and text files. Maximum file size is 20 MB per upload.

A chain of custody log is an immutable record of every action taken on a piece of evidence — including who uploaded it, when it was received, who accessed it, and when its status changed. ASG Forensics maintains a full chain of custody for every submitted file, which can be referenced in forensic reports.

Yes. Every uploaded file is automatically hashed using SHA-256 at the moment of upload. This hash is stored alongside the file and can be referenced in the final report to confirm the evidence was not altered after submission.

Do not alter, rename, screenshot, or re-save original digital files before submission. Do not use file-cleaning or compression software. For devices, do not reset, wipe, or attempt to "fix" anything before submitting relevant files. Preserving the original state of evidence maintains its forensic value.

After your case is accepted, you will receive portal login credentials by email. You can log in at asgardforensics.com/client-portal.php to track progress, submit evidence, message your analyst, and download completed reports.

Yes. The Messages section in your portal allows you to send and receive messages from your assigned analyst. Attachments up to 20 MB can be included. Messages are stored securely and not transmitted through standard email.

Completed and verified reports appear in the Reports section of your portal. Click the download link next to your report. Reports are served securely with access controls — only the account holder for that case can download them.